Oeridian Training Solutions, Inc. formerly Call Center Academy of the Philippines (CCAP) is a combination of a Training School and a Private Recruitment Firm. we established early in 2008 as a response to the ever growing need for quality agents for the country’s expanding call center industry. The company takes pride in working to understand the business of our clients and suggest solutions that makes sense technically, economically and operationally. Oeridian remains a small company to respond more quickly and offer more flexible service to its customers.
The company’s training professionals are both dedicated and highly trained, with a strong sense of commitment to ensuring the success of the company through providing the best service to our customers.
Everyone at Oeridian has the responsibility and authority to do whatever it takes to make every project a success. As a training center, Oeridian Training Solutions trains and prepares interested individuals for their future jobs as call center agents. Our training aims to set the fundamental skills for all new aspiring agents. We conduct different modules of training to prepare the Customer Care Associate to handle inbound and outbound calls. This includes Accent Neutralization, Speech Training and Customer Service, American Geography and Culture, Time Zones and Client Specific Systems Training. As a recruitment firm, the company has customized recruitment and executive search solutions for companies in all industries.
We aim to deliver skill-specific training, career development programs, and customized consulting solutions to enrich learning as well as optimize individual, group and organizational performance.
Oeridian Training Solutions, Inc. is also A TESDA accredited Training & Assessment Center. We offer the following courses:
- Certificate in Contact Center Services NCII
- Medical Transcription
- Tourism Promotion
- Event Management